Frequently Asked Questions
 
 
   
  Support > Frequently Asked Questions

 
 
Frequently Asked Questions

How do I find out the value of my Guitar?
Where can I buy Gretsch products?
How do I find out the age of my Guitar?
Where can I get my Gretsch guitar serviced?
Why should I Buy Local?

How do I find out the value of my Guitar?

Identification of guitars and amps over the phone and via the Internet is difficult.
 
Fender Music Australia recommends that you take your guitar into an Authorised Gretsch Dealer for a visual identification and valuation.
 
If you require a written valuation for insurance purposes, you should expect to pay a fee.

Where can I buy Gretsch products?

Gretsch musical equipment, parts and accessories are available exclusively through a network of Authorised Gretsch Dealers. As a wholesaler, Fender Music Australia does not sell directly to consumers.
 
To find an  Authorised Gretsch Dealer near you, consult the Authorised Gretsch Dealer Finder in the main menu.

Where can I get my Gretsch guitar serviced?

Gretsch product service is available through our national network of Authorised Gretsch Service Centres.
 
For the location of an Authorised Gretsch Service Centre near you, check with your local Authorised Gretsch Dealer or select the the Warranty Repairers link from the menu to the left.

Why should I Buy Local?

Fender Australia offers limited product warranties of varying length for goods purchase from Australian  Authorised Gretsch Dealer. The conditions of the limited warranty are set out on the warranty cards provided with the product at the time of sale.
 
Your local Australian Authorised Gretsch Dealer is the best person to help you with your entire guitar, bass and pro sound needs.
 
Your advantages in dealing with a local Authorised Gretsch Dealer are many, and include: -

 • Years of experience in dealing with Fender guitars and amps.
 • Dealing with an established local business.
 • Cover by Fender Music Australia’s Australia-wide limited warranty.
 • Convenience of local service.
 • Excellent advice from a professional.
 
A Note of Caution
 
Many overseas internet sites that you may be looking at may not quote you the price inclusive of their local taxes, freight to Australia, Australian duty (which is applicable to guitars and amps) customs clearance charges, port charges and surcharges and other government charges which may also include a quarantine inspection charge, and GST. The price quoted also may not be in Australian dollars. The price does not include warranty outside the country of sale.
 
Returning damaged, or incorrectly shipped items, or an unsatisfactory guitar (or product in general) to countries outside Australia may be problematic and expensive to resolve.
 
Purchasing goods from overseas means that you are outside the jurisdiction of Australian Consumer protection laws and assistance.
 
Product purchased from overseas may not comply with our Australian standards, nor is it covered by Fender Music Australia’s Australia-wide limited warranty.
 
For further consumer information on Internet purchasing and trading please consult the Australian Consumer Affairs Internet site on this subject and use the ACCC online shopping checklist before committing to any on-line purchase.
 
Always check with your local Authorised Gretsch Dealer for current pricing information prior to making a purchase over the Internet.
 
Remember: if in doubt buy locally from an Australian Authorised Gretsch Dealer.

 
 
   
Gretsch® is the registered trademark of Fred W. Gretsch Enterprises Ltd, of 200 Governor Treutlen Road STE 25 Pooler, GA 31322 USA
Gretsch guitars are distributed exclusively in Australia by Fender Music Australia Pty Limited [ABN 34 613 081 191]